EE down updates — Mobile network suffers major outage today as hundreds of customers unable to make or receive calls
HUNDREDS of EE customers have been left furious today after the mobile network suffered a major outage.
According to DownDetector, over 600 users have reported issues with the service.
Taking to X, formerly known as Twitter, one user said: "EE is the network down? Me and my daughter both can’t make or receive calls. But data is fine."
The Sun has contacted EE for comment.
Read our live blog below for the latest news and updates...
Reported issues with EE remain low
There are currently just 28 reports of issues with EE on DownDetector.
Shop around for a great value broadband
There are a few tricks you can use to decrease the price of your broadband.
Most providers offer a good value introductory rate for the first year or 18 months of your contract, before bumping up the price significantly.
So, once your contract is winding down, we recommend shopping around and switching providers to keep your costs low.
It’s easy to change providers, so with a bit of organisation and attention to when your contract is about to end, you can save yourself a lot of money.
Another way of getting a discount is looking out for new providers offering good rates.
Check EE server status
EE has a dedicated web page where you can find out if there are any issues in your area.
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To find out if there are problems in your area, just enter your postcode.
Reports still dropping
There are now just 26 reported problems on DownDetector.
Can you claim compensation for EE outage
It's possible get in touch with EE by phone, post, or online – see the EE contact website for more information.
You can also speak to EE via the provider's live chat service.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
Contact EE to find out what they can offer you.
Issues reported by EE customers still low
Problems with the mobile network provider remain low following the significant issues earlier today, which peaked at over 1,000 reports on DownDetector around midday.
An hour ago there were 44 problems with EE reported on DownDetector.
There are currently 31.
Customers continue to vent frustration on social media
Many EE customers have flooded social media with complaints about the service today.
Taking to X, one user said: “@EE cant make or revive calls this morning is your network down?”
A second wrote: “@EE is the network down? Me and my daughter both can’t make or receive calls. But data is fine.”
While third posted: "@EE Why are none of my calls going through???"
Are you currently experiencing problems with EE?
If you are experiencing problems with your service from EE there are multiple ways to contact the provider.
You can get in touch with them .
They can be reached via X — formerly Twitter — .
It is also possible to .
Credit: Alamy Reported issues with EE remain low
Issues with the mobile network provider remain low following the significant problems earlier today, which peaked at over 1,000 reports on DownDetector around midday.
Just after 1pm there were 165 reported problems with EE.
There are 44 at the moment.
What issues are EE users reporting?
Many customers have reported issues with the mobile network provider on DownDetector after being unable to receive or make phone calls.
75% of the issues reported are in relation to their mobile phone, 18% concern signal issues and 6% mobile internet.
Problems with EE drop to almost baseline levels
Issues with EE are continuing to drop.
There are now just 28 reports of problems wit the provider — with the baseline being 15.
EE outage heat map
This heat map shows where user-submitted problem reports have concentrated over the past 24 hours.
It's common for some problems to be reported throughout the day.
Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
Reported problems continue to drop
Issues with the mobile network provider are continuing to drop following today’s issues.
An hour ago there were 165 reported problems with EE.
There are now 64.
Issues begin to fall
Issues with the mobile network provider are beginning to drop following this morning's issues.
Shop around for a great value broadband
There are a few tricks you can use to decrease the price of your broadband.
Most providers offer a good value introductory rate for the first year or 18 months of your contract, before bumping up the price significantly.
So, once your contract is winding down, we recommend shopping around and switching providers to keep your costs low.
It’s easy to change providers, so with a bit of organisation and attention to when your contract is about to end, you can save yourself a lot of money.
Another way of getting a discount is looking out for new providers offering good rates.
A handy broadband speed guide
Knowing what speed you need your broadband to be can be difficult, but having the right speed for you is more important than ever.
With that in mind, here is a handy guide for broadband speeds:
- 0.5 megabits per second – Required broadband connection speed
- 1.5 megabits per second – Recommended broadband connection speed
- 3 megabits per second – Recommended for SD quality
- 5 megabits per second – Recommended for HD quality
- 25 megabits per second – Recommended for 4K quality
Is EE down?
As of 12pm on October 28, there were 766 reports of issues from EE customers on DownDetector.
Over half of the customers reporting issues say they had issues with their mobile phone service.
While 30% said they had no signal and a smaller percentage reported having no internet.
EE last saw issues with its service in September when customers were unable to use the internet.
Reports of issues continue to rise
EE customers continue to register issues on DownDetector following today's outage.
The issue appears to be affecting customers making and receiving calls.
Receiving compensation for EE outage
You can get in touch with EE by phone, post, or online – see the EE contact website for more information.
You can also speak to EE via its live chat service.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
Contact EE to find out what they can offer you.
Checking the server status of EE
EE has a dedicated web page where you can find out if there are any problems in your area.
Click here to visit the EE service update website.
To find out if there are problems in your area, enter your postcode.
Customers take to social media to vent their frustration
Many EE customers have flooded social media with complaints about the service today.
Taking to X, one user said: "@EE cant make or revive calls this morning is your network down?"
A second wrote: "@EE is the network down? Me and my daughter both can’t make or receive calls. But data is fine."
What issues are customers facing?
Many customers have reported issues on DownDetector after being unable to receive or make phone calls.
Around 57% of reported issues are in relation to their mobile phone whilst 29% concern signal issues.
Outage heatmap
This heat map shows where user-submitted problem reports are concentrated over the past 24 hours.
It is common for some problems to be reported throughout the day.
Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
EE suffers major outage
EE has suffered a major outage today causing issues for customers across the UK.
According to DownDetector, over 650 users have reported issues with their service provider.
Reported issues with EE remain low
There are currently only 28 reported problems with EE on DownDetector.
