BT Broadband is down AGAIN: Furious Brits left without internet connection for second day
Massive internet provider issues ANOTHER apology after suffering outage
People across Britain are unable to access the internet today after BT Broadband was hit with a major technical issue for the second day in a row.
The problems started at about 9.30am today and affected vast swathes of the county.
On its technical support Twitter account, BT wrote: "Sorry if you're unable to access some websites this morning on BT Broadband, we're investigating the cause and will update you all soon."
The website Down Detector said it detected 2,500 complaints every minute as furious Brits struggled to get online.
On its service status page, BT said the outage was ongoing and wrote: "A small number of our customers... may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing."
Alex Neill, Which? Director of Policy and Campaigns, said customers should be compensated for the loss of broadband.
“Many people now view broadband as an essential service so it's only right that consumers are automatically compensated when their service is lost, as it has been for many BT customers today," he said.
"The Government must push forward with the Digital Economy Bill to give broadband customers this right as soon as possible."
Related Stories
BT customers were also prevented from accessing the internet yesterday too, prompting the following apology from BT: "We’re sorry that some BT and Plusnet customers experienced problems accessing some internet services this morning.
"Around 10 per cent of customers’ internet usage was affected following power issues at one of our internet connection partners’ sites in London. The issue has now been fixed and services have been restored.”
We pay for your stories! Do you have a story for The Sun Online news team? Email us at [email protected] or call 0207 782 4368