Our dream cruise turned into a nightmare, now we’re suing TUI for £1million
CRUISE passengers are suing TUI for £1million after a dream holiday turned into a nightmare.
The £9,000-a-couple trip was meant to last a fortnight, sailing from Jamaica to other Caribbean destinations.
But it ended after just five days on January 29 due to catering problems.
The legal action involves customers from all over the UK, with at least 35 Scots groups.
Dawn Clarke, 53, from Balloch, West Dunbartonshire, said: “We woke up to a note under the door saying the cruise was cancelled and we were going home. I was devastated.”
Unhappy Mrs Clarke also told the : "There was only the young girl at reception to speak to - there was no senior staff.
"The captain made an announcement but that was just what was in the letter, he was nowhere to be seen.
"There were no officers, not a white shirt in sight. We were told we could stay in a hotel in Mexico and we could be refunded but I didn’t trust them at that point.
"I had even paid extra for premier seats on our flights because I’ve got a bad back.
"By the time I got off the plane at Manchester and everyone got their sandwiches for the journey and back on to a bus and we were another six and a half hours to Glasgow, I was crippled.
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"I only live 30 minutes from Glasgow airport."
The holiday came to an end after only three stops, despite grand plans for a voyage to the Cayman Islands, Cuba, Mexico, Jamaica, Columbia, Panama and Costa Rica.
After arriving home the Clarkes were refunded for the luxury trip's cancelled days, but did not receive compensation for changes on the ship and their flights home.
TUI also offered the Scottish couple £400 each in vouchers or cash, but the holiday-makers rejected the payout.
According to the Daily Mail passengers were offered different amounts of compensation money via TUI vouchers, which some accepted, while others have not received a refund at all.
An anonymous OAP from Glasgow added the voyage was "a traumatic experience that left everyone mentally and physically exhausted."
David Greene, of law firm Edwin Coe, said: “The blame lies squarely with TUI.”
A TUI spokesman said: "We understand how frustrating the cancellation of the Pride of Panama cruise on Marella Discovery 2 has been for customers.
"The cancellation was due to a technical issue with our catering facilities, which impacted our ability to provide our usually high service standards onboard the ship.
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"As this is now a legal matter, we cannot comment any further."
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