easyJet passenger ‘has her bag ransacked and items stolen’ on trip from Manchester Airport
The family had put a case into the hold at Manchester Airport for the skiing trip to Switzerland
A HOLIDAYMAKER claims her bag was ransacked and some of her belongings stolen on an easyJet flight from Manchester Airport.
Rochelle Hunt said she found her suitcase "dishevelled" - with cosmetics, chargers and an electric toothbrush stolen.
The mum was travelling with her family to Geneva, Switzerland for a skiing trip at the end of December.
But when she arrived she was shocked to find her items had been taken.
Rochelle, a former executive director of the North West Ambulance Service, said when she complained she was fobbed off by both easyJet and Manchester Airport.
She said: “Everything was dishevelled. But I was determined it wasn’t going to spoil the holiday so I just borrowed my daughter’s stuff.”
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She emailed EasyJet and reported it again at Geneva airport on the way home.
Rochelle claims they then referred her to the airline who then referred her back to Manchester airport who told her to contact the police.
It was only when The contacted them that she was offered a £100 flight voucher, the paper reports.
She added: “I don’t think GMP would give two hoots, they are busy enough without bothering about this.
“It’s the airport and easyJet who should be bothered.”
An easyJet spokesman told the MEN of more than 298,000 passengers flying through Manchester from October 1 to December 15, there have been just three theft reports.
He added: “easyJet works closely with our airport partners to ensure that all bags are handled securely and so take allegations of this nature seriously and will investigate any lost items with our baggage handler.
"It is important to note that reports of theft from luggage are incredibly rare and there is no evidence to suggest that occurrences are more prevalent on this route.
"We have offered Ms Hunt a flight voucher as a gesture of goodwill as she is not able to claim for cosmetics on her travel insurance.”
A Manchester Airport spokesman told Sun Online: "It is disappointing to learn that any passenger travelling through Manchester Airport is unhappy with their experience.
"The entire baggage process - both at Manchester and at our destination airports - is carried out by agents appointed by each individual airline.
"We will support the investigation being carried out by easyJet and their appointed handling agent to understand what happened in this case and would be happy to discuss the matter further with the passenger concerned."
Sun Online has contact easyJet for comment.
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