Ikea customer’s fury after delivery driver dumps boxes of heavy furniture worth £850 on pavement outside home
Aimee Parr was forced to pay to have the goods sent to her new home two miles away in New South Wales, Australia, after staff refused to let her pick them up in two trips
AN Ikea customer was left furious after a delivery driver dumped boxes of heavy furniture worth £850 on a pavement outside her home.
Aimee Parr was forced to pay to have the goods sent to her new home two miles away in New South Wales, Australia, after staff refused to let her pick them up in two trips.
But when the driver arrived a few hours later, she said the flat pack furniture was abandoned on a pallet at the end of her front garden.
Ms Parr, who recently moved from Sydney to Lismore with her partner, had gone to collect the furniture from one of the Swedish chain's depots but could only fit half in her hatchback.
She told staff she'd come straight back and get the rest but they told her because the boxes didn’t have her name on them, and once separated they “might lose track” of them.
Instead, she said staff at the depot offered to drop the goods off at her home for £28 ($50), which she thought was "steep" but didn't have another option and they said the items would be with her within a few hours.
In an angry Facebook post warning others about the service, she said: "I did not think to ask and they didn’t bother to tell me, that their idea of 'delivery' was to drop off everything on the footpath outside my house and leave.
"They knew I was alone, they knew I just moved here, 5’0 and petite, and didn’t think to say, by the way the delivery fee of $50 is just to drop it off on the footpath.
"My guess is they saw it was a raised home and didn’t want to go any further.
"If they had let me pick up the goods in my car, I could have taken the lighter packages to put in the house, then picked up the larger packages and leave them in the car until my partner came home from work.
"Instead, they dropped pallets worth of expensive, heavy, goods on the footpath, open to weather, and to potentially be damaged or stolen.
"Furthermore, they didn’t even take away the heavy wooden pallets it was all sitting on."
Ms Parr told the that she had already paid nearly £23 ($40) to have the Ikea items shipped from another store to the depot for collection.
She told the newspaper: “I think the staff responsible at the Lismore collection point need to be reprimanded and Ikea should ensure this doesn’t happen again.
“The thing I was most worried about is I felt like I couldn’t leave it because I was worried about someone stealing things or damaging it as they walked past on the footpath.”
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In the end, she was forced to pick up her partner from work during his lunch break, and frantically help get the boxes in before he had to return.
Ms Parr said when she complained to the driver he called his boss, who was "no help, rude and not apologetic".
An Ikea spokesperson said: "We will continue to work closely with the locally owned and operated service provider to ensure our customers have a good shopping experience."
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