Lebara down updates: Mobile network hit by outage for the second time in a week
LEBARA customers are experiencing issues with mobile data for the second time this week.
The mobile network has been affected by a major outage again with hundreds reporting problems.
According to , over 1,000 users are currently struggling to have connection.
It comes after Lebara customers were left without the internet for over 12 hours on Sunday.
The problem wasn't resolved until the next day with the provider issuing an apology over the technical issue.
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Reports down now
The reports have gone down on Downdetector with only around 20 users still experiencing problems.
This usually means that the issues have been resolved.
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Users looking for answers
Users took online to find the reasons behind experiencing issues with their network.
Lebara has not responded yet.
Half of the users cut off from the internet
Half of the Lebara customers cannot access the mobile internet.
More angry customers
More customers took online to complain about the lack of the internet connection.
Most reported issues
Almost half of the users are experiencing issues with the internet connection.
A lot of the customers are also struggling to make calls while 18 per cent are completely cut off from the network.
More confused customers
Some confused users have rushed to X, former Twitter, to find out about the outage.
The customers started experiencing issues around 12pm today.
Lebara hit by outage again
Hundreds of customers have reported issues with mobile data and service.
Issue resolved – statement from Lebara
Here is the statement from Lebara. This blog is now closing. Thanks for following us.
"A small percentage of our customers were impacted by a technical issue on the network. As a result they were not able to access data and voice services for a few hours on Sunday 30th March evening. We are working with our network partner, Vodafone, to understand what caused it. We apologise for the inconvenience it caused to the affected customers"
Lebara spokesperson
Reports begin to drop on Downdetector
This is usually an indication that the problems have been resolved.
We'll keep you updated here with all the latest developments.
Lebara users claim ‘staff are unavailable’ amid outage
As the Lebara network outage drags on, frustrated customers aren’t just reporting loss of service — they’re also claiming they can’t get through to any support staff for help.
One user on X (formerly Twitter) posted: “No mobile data today and no staff available to talk to, not good!”
Users continue to report issues at Lebara
Here is the latest report from Downdetector, which suggests customers are still encountering problems.
You can follow us here for all the latest updates
We'll keep you updated here with all the latest news and developments over the ongoing issues at Lebara.
More angry customers
Here are some more comments posted on X from frustrated Lebara customers:
No comment yet from Lebara
We have contacted the company for comment again this morning. When we hear back we'll let you know what they say.
'Massive massive let down'
Here is what Lebara customers have been posting about the service on X, formerly Twitter.
Lebara customer services may want to look away now.
Mobile internet most affected
Here is the latest update from Downdetector.
You can follow us here for all the latest developments.
Lebara users claim ‘staff are unavailable’ amid outage
As the Lebara network outage drags on, frustrated customers aren’t just reporting loss of service — they’re also claiming they can’t get through to any support staff for help.
One user on X (formerly Twitter) posted: “No mobile data today and no staff available to talk to, not good!”
Another wrote: "@lebara @LebaraMobileUK are you down? Customer care does not work either. No calls and internet since 5hrs. Very poor!"
For now, customers say they are relying on social media and outage tracking sites to stay informed.
Reports climb again after brief dip
Just when it looked like the situation was improving, outage reports for Lebara have risen once more — hitting 800 at 8.01pm, according to DownDetector.
Earlier, reports had dipped slightly from a peak of 926 to 709, suggesting the issue might be easing.
But the latest spike shows the problem is far from resolved, with many users still without service.
Customers continue to complain about a lack of updates and support from the provider, as the disruption drags into the evening.
Lebara still has not officially comment on the issue.
The Sun has reached out to the company for more information.
Reports begin to drop
There may be some relief in sight for Lebara customers — after peaking at 926 reports, the number of outage reports has dropped to 709 as of 7.35 pm.
It’s still far from normal service, but the dip suggests the issue could be starting to ease.
Many users are still without mobile internet or call functionality, and frustration remains high.
Lebara outage reports peak at over 900
Reports of the ongoing Lebara outage have now peaked at 926, according to DownDetector data at 7.05pm on Sunday.
The sharp spike began just after 4pm, rapidly climbing from baseline levels to hundreds of user-submitted complaints in a matter of hours.
Customers say they’re unable to use mobile internet, make calls, or send texts — with many voicing their frustration over the lack of communication from the provider.
Still no official word from Lebara on what's causing the disruption.
Lebara outage by the numbers
Here’s a quick breakdown of the reported Lebara issues on Sunday evening, according to DownDetector:
- 72% couldn’t access mobile internet
- 25% had no service at all
- 3% couldn’t send texts
Over 831 reports were logged by 6:32pm. Stay tuned for updates if you’re affected.
Users fume on social media
Lebara customers are venting their frustration on social media as the mobile network continues to suffer a widespread outage.
Users across the UK are reporting issues with mobile internet, calls, and texting — and they're not happy about the lack of communication from the company.
"To think you'd update on your page about the network going down," one user wrote on X (formerly Twitter).
Another added: "No, it’s not the end of the world — but they should update this on their page and they haven’t."
Some are facing more serious consequences.
One user described being unable to pay for fuel or leave a hospital car park while visiting his father due to the outage.
Another reported that coverage in Edinburgh was completely down.
Outage hits hundreds across the UK
Lebara users were left without service on Sunday evening as reports of an outage surged.
The first issues were logged around 4.32pm, and within two hours, over 830 users had reported problems.
No word yet from Lebara on what caused the disruption.
